Online CE Credits maintains high standards for the protection of privacy over the Internet. The purpose of this statement is to explain what information we obtain, how it is used, and how visitors can restrict its use or disclosure.

The only information Online CE Credits obtains about visitors to our website is information supplied voluntarily by the visitor. This means that you can visit our website without telling us who you are or revealing any information about yourself. Our Web server recognizes which pages people visit on our site; a visitor’s identity is not revealed.

Online CE Credits collects information from you whenever you register on our website, sign up to be on our mailing list, purchase CEs, sign up for a monthly plan and/or respond to a survey. Before purchasing CEs you will be asked to provide certain pieces of information such as your name, email, occupation, address, date of birth, and credit card.

Your information may be used in the following ways:

1. To modify course offerings to better meet your training needs.
2. To improve our customer service.
3. To process transactions that you initiate. Your information will not be sold, exchanged, transferred, or given to any other company without your consent, other than for the express purpose of delivering the purchased product or service requested.
4. To administer a survey, promotion, or other site feature.
5. To send periodic emails related to your orders. You may also receive emails related to new courses, products, or promotions (you may opt out of promotional emails at any time).

Online CE Credits also uses Remarketing and cookies. Remarketing is a way for us to connect with users based on past usage of our website. Third-party marketing vendors may be utilized by Online CE Credits to perform remarketing services. As a result, third-party vendors, including Google, may show Online CE Credits adverts on other sites. Third-party vendors, including Google, use cookies to serve adverts based on a user’s prior visits to our website. Any information collected is used only for remarketing purposes and will not be used for any other purpose.
Cookies help Websites temporarily “reuse” information about visitors. Its purpose is to make your browsing experience more enjoyable. On our site, a “cookie” is a tiny file containing a unique code, which allows us to reuse information that is provided. This is used to facilitate users ordering of courses as well as maintaining users’ account information. With this, we can identify users who are authorized to submit orders. It also helps carry over information users provide us from one webpage to another, which reduces the need to retype the same information multiple times. Cookies cannot read any personal information from users’ hard drives. They only store data that is provided by the server or generated by information users submit to our website. If users of the site do not enable cookies on their Internet browser, our computer software would not be able to process courses ordered, score exams, or print certificates.

Additionally, Online CE Credits implements a variety of security measures to maintain the safety of your personal information. Specifically, we offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database, only to be accessed by those authorized (who are legally required to keep the information confidential) . As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their Online CE Credits account. Moreover, to comply with the requirements of the Children’s Online Privacy Protection Act, we do not collect any information from anyone under 13 years of age.

Online CE Credits will not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

By using our site, you consent to our privacy policy. If there are any questions regarding this privacy policy you may contact us at cc@onlinececredits.com.

Online CE Credits will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, course content, and in the treatment of customers. The monitoring and assessment of compliance with these standards will be the responsibility of the Vice President of Continuing Education, Jennifer Sweeton, Psy.D., M.S., M.A. When a grievance arises pertaining to continuing education programs or processes, the complainant is expected to notify Customer Care (cc@onlinececredits.com) email as soon as possible, so that the concern may be addressed in a timely fashion.

If the Customer Care Manager and the Vice President of Continuing Education cannot immediately resolve the issue, they will bring the complaint to Online CE Credits CEO Timothy Cassidy, MBA. All possible care will be taken to uphold the confidentiality of the complainant. The Vice President of Continuing Education will formulate a response to the complaint and recommend action if necessary, which will be conveyed directly to the complainant. A grievance concerning a specific course offering, content, or costs may be resolved by modifications to future offerings, and/or by providing a partial or full refund to the complainant, or an alternative opportunity. The participant who initiated the grievance is informed of the status of his/her complaint at all levels.

If you have a quality concern or a documented CE credit issue with a course, live event registration, or certificate/certification program paid in full up front (and you can provide documented written evidence directly from a licensing board agent – including a stated reason – that it will not be honored for CE credit by your licensing authority), you may contact us for a full cash refund within 30 days of purchase or within 72 hours of the live webinar start time, as long as you have not already passed a related post test and/or course evaluation and obtained a completion certificate.

Refund requests for failure to apply a currently active or expired coupon or promotion code (that was active at the time of order), can only be given in the form of equal value site credit (i.e. no cash refund). 

If a partial refund is later requested after purchasing an “Everything Plan” membership via the one-time payment enrollment form, the request can only be granted in the form of site credit (i.e. no cash refund). In order to complete an “Everything Plan” membership enrollment via the one-time payment form, the customer is required to legally acknowledge that if they desire a partial refund for any reason at a later date, it will only be granted in the form of site credit, valid up to 12 months after the plan’s expiration date.

Refunds not permitted for initial and temporary confusion around accessing/navigating courses, inadequate user bandwidth, browser, network, or internet service.

**Membership Subscription (via automatic monthly payments) and Payment Plan contracts carry a different terms and conditions policy. Those terms are presented for review and are required to be legally accepted in order to complete enrollment.

NOTE: The Subscription and Payment Plan Terms and Conditions language can be requested in advance or viewed at the time of plan enrollment.

***Cash refunds, either partial or full, may not include nonrefundable payment processing fees.

Use of material: Management and agents of this website grant users a nonexclusive, nontransferable use of the course materials for which users are registering and paying the applicable fees. This use is not a sale. Management of the site retains ownership rights to the course exams and website material. This use allows users to use the course exam and related website functions based upon payments made by users and organizations representing users.

Users conduct: No visitor or user is allowed to remove proprietary information without the written consent from management or its agents. Users may not sell, rent, lend or otherwise transfer the course exams or answers to another party. The course exams may contain copyrighted material, and other proprietary material.

Users agree to register in their own name, not to impersonate any other person or entity, and to provide truthful and accurate information.

By taking a course, users certify that they have the necessary knowledge and skills required to enter into the course, as specified in the target audience section.

Users agree not to post or transmit through website features and services any unlawful, harassing, discriminatory, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. Users further agree not to post or transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation. Users agree not to post or send transmissions through the website, which attempt to hide their identity or represent themselves as someone else.

Indemnification: Since users are responsible for all tests submitted, each user agrees that all such course work shall contain their own original responses to test or evaluation questions.

EXCHANGES & REFUNDS

Exchanges: If the wrong course is accidentally purchased, we will be happy to assist users in making the correct purchase (exchange), provided the post test has not yet been taken and a completion certificate earned. In instances where the customer desires a refund but the conditions outlined below are not met for a valid cash refund, a customer may receive an “Exchange” (i.e. site credit) no questions asked.

Refund requests for failure to apply a currently active or expired coupon or promotion code (that was active at the time of order), can only be given in the form of equal value site credit (i.e. “exchange credit”, no cash refund).

If a partial refund is later requested after purchasing an “Everything Plan” membership via the one-time payment enrollment form, the request can only be granted in the form of an “Exchange” (i.e. site credit), no chash refunds. In order to complete an “Everything Plan” membership enrollment via the one-time payment form, the customer is required to legally acknowledge that if they desire a partial refund for any reason at a later date, it will only be granted in the form of site credit, valid up to 12 months after the plan’s expiration date.

Refunds: If it has not been more than 30 days since the purchase and a customer has a quality concern, or has direct, written evidence from a licensing board agent that credit for the course will not be accepted by the licensing board (along with the stated reason), Online CE Credits will provide a cash refund when requested, on any single, individually booked self-paced asynchronous course where an exam has not been taken (i.e. a completion certificate not yet awarded).

Relatedly, if it has not been more than 30 days since the purchase and a customer has a quality concern, or has direct, written evidence from a licensing board agent that credit for the course(s) will not be accepted by the licensing board (along with the stated reason), Online CE Credits will provide a cash refund when requested, on any group of single courses (e.g. a certificate or certification program) purchased in full up front as long as a related exam has not been taken, nor any related completion certificate awarded.

Live webinar tickets may be refunded up to 72 hours before the live webinar is to begin.

Refund requests for failure to apply a currently active or expired coupon or promotion code (that was active at the time of order), can only be given in the form of equal value site credit (i.e. no cash refund).

This written policy herein does not apply to any contracted membership plan (paid via 12 equal monthly auto-charged payments) or when a participant purchases a group of course credits (e.g. a certificate or certification program) on a Payment Plan. Subscription and Payment Plan agreements (required to legally accept upon enrollment) carry a different terms and conditions policy, which can be requested in advance or viewed at the time of sign-up.

Refunds are not available for any course where the exam has been taken and passed (i.e. a completion certificate awarded), unless Online CE Credits or one of its agents stated in written form that the individual training course (i.e. not a group of courses or a certificate/certification program) would be accepted for licensure renewal credit by a specific state licensing board. To receive a cash refund for a licensure credit related concern regarding any and all purchases, concrete evidence (along with a stated reason) must be provided directly from a licensing board agent and it must show that CE credit for the particular course was not or will not be honored for licensure credit.

Refunds not permitted for initial and temporary confusion around accessing/navigating courses, inadequate user bandwidth, browser, network, or internet service.

***Cash refunds, either partial or full, may not include nonrefundable payment processing fees.