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FAQ
Frequently Asked Questions About Our CEU Courses
How much do CE credits cost?
We offer courses a-la-carte at a rate of $10 per CE for article-based courses. Video courses range from $10-$30 per CE. You can also opt-in to our “Everything Plan” and get unlimited recorded CE courses, live events/webinar CE courses, and professional development for the cost of a single copay, per month.
Will CE's from Online CE Credits be accepted by my state licensing board?
Glad you asked! While most state boards don’t absolutely guarantee credit from a given CE provider or for an individual CE course, regardless of approved provider status, we build our courses around the latest and most rigorous CE provider requirements from mental health’s top national professional associations to help ensure your state board, no matter your mental health profession, will accept your CE certificates earned from us. To view our current national CE provider approvals, check here. CE audit roadblocks? We’ll call the board on your behalf! If for any reason your credits still aren’t honored by your state’s licensing board after we speak with them, we’ll fully refund your money for the course. Be sure to check with the applicable licensing board in your state of practice for its most recent licensure renewal requirements!
**NOTE: To date, none of our 1,000+ customer clinicians have reported any issues submitting Online CE Credits’ official completion certificates to their state board for approval of CE credit.
How many CEU courses do you offer?
Currently we offer several CE courses, but over time we will increase offerings to more than 200!
How do you calculate and assign # of CE credits to your online courses?
Note: In the field of mental health practice, a CE is defined as one credit toward licensure renewal. A CEU is defined as 10 CE credits toward licensure renewal.
For video and audio courses: The accepted standard is 1 CE credit for one hour of instruction, not to include registration time, lunch breaks, etc.
For article-based courses: To comply with national credentialing guidelines for CE credit calculation, we use the Mergener Formula. This formula is actually more conservative than most mental health state boards require to grant CE credit toward licensure renewal. The Mergener Formula uses number of words in the article, number of questions in a proposed post-test, and level of difficulty ranking to calculate and assign the number of CE credits to a course. See the details here: http://www.bocatc.org/mergener-formula (Scroll down to home study).
Why do I have to take a quiz before getting my CE certificate?
This is a requirement of most CE provider status-granting organizations, as well as most state licensing boards. This is especially true when the CE credits are obtained through asynchronous self-study. You may attempt your quiz more than once to pass with at least an 80%.
Once I enroll, how long do I have access to the course? When do I have to complete the quiz and earn my certificate?
Once you enroll, the course is available indefinitely in your student dashboard with no access restrictions or completion due dates. Once you pass the quiz/post-test, your official signed PDF certificate is loaded to your student dashboard indefinitely. NOTE: If you are a monthly member in our low-cost “Everything Plan” access to your dashboard is maintained with on-time monthly payments.
How do I stop receiving emails from you?
To unsubscribe from all emails, send an email to cc@onlinececredits.com
What is your confidentiality/privacy policy?
Online CE Credits maintains high standards for the protection of privacy over the Internet. The purpose of this statement is to explain what information we obtain, how it is used, and how visitors can restrict its use or disclosure.
The only information Online CE Credits obtains about visitors to our website is information supplied voluntarily by the visitor. This means that you can visit our website without telling us who you are or revealing any information about yourself. Our Web server recognizes which pages people visit on our site; a visitor’s identity is not revealed.
Online CE Credits collects information from you whenever you register on our website, sign up to be on our mailing list, purchase CEs, sign up for a monthly plan and/or respond to a survey. Before purchasing CEs you will be asked to provide certain pieces of information such as your name, email, occupation, address, date of birth, and credit card.
Your information may be used in the following ways:
1. To modify course offerings to better meet your training needs.
2. To improve our customer service.
3. To process transactions that you initiate. Your information will not be sold, exchanged, transferred, or given to any other company without your consent, other than for the express purpose of delivering the purchased product or service requested.
4. To administer a survey, promotion, or other site feature.
5. To send periodic emails related to your orders. You may also receive emails related to new courses, products, or promotions (you may opt out of promotional emails at any time).
Online CE Credits also uses Remarketing and cookies. Remarketing is a way for us to connect with users based on past usage of our website. Third-party marketing vendors may be utilized by Online CE Credits to perform remarketing services. As a result, third-party vendors, including Google, may show Online CE Credits adverts on other sites. Third-party vendors, including Google, use cookies to serve adverts based on a user’s prior visits to our website. Any information collected is used only for remarketing purposes and will not be used for any other purpose.
Cookies help Websites temporarily “reuse” information about visitors. Its purpose is to make your browsing experience more enjoyable. On our site, a “cookie” is a tiny file containing a unique code, which allows us to reuse information that is provided. This is used to facilitate users ordering of courses as well as maintaining users’ account information. With this, we can identify users who are authorized to submit orders. It also helps carry over information users provide us from one webpage to another, which reduces the need to retype the same information multiple times. Cookies cannot read any personal information from users’ hard drives. They only store data that is provided by the server or generated by information users submit to our website. If users of the site do not enable cookies on their Internet browser, our computer software would not be able to process courses ordered, score exams, or print certificates.
Additionally, Online CE Credits implements a variety of security measures to maintain the safety of your personal information. Specifically, we offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database, only to be accessed by those authorized (who are legally required to keep the information confidential) . As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their Online CE Credits account. Moreover, to comply with the requirements of the Children’s Online Privacy Protection Act, we do not collect any information from anyone under 13 years of age.
Online CE Credits will not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
By using our site, you consent to our privacy policy. If there are any questions regarding this privacy policy you may contact us at cc@onlinececredits.com.
What is your complaint policy?
Online CE Credits will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, course content, and in the treatment of customers. The monitoring and assessment of compliance with these standards will be the responsibility of the Vice President of Continuing Education, Jennifer Sweeton, Psy.D., M.S., M.A. When a grievance arises pertaining to continuing education programs or processes, the complainant is expected to notify Customer Care (cc@onlinececredits.com) email as soon as possible, so that the concern may be addressed in a timely fashion.
If the Customer Care Manager and the Vice President of Continuing Education cannot immediately resolve the issue, they will bring the complaint to Online CE Credits CEO Timothy Cassidy, MBA. All possible care will be taken to uphold the confidentiality of the complainant. The Vice President of Continuing Education will formulate a response to the complaint and recommend action if necessary, which will be conveyed directly to the complainant. A grievance concerning a specific course offering, content, or costs may be resolved by modifications to future offerings, and/or by providing a partial or full refund to the complainant, or an alternative opportunity. The participant who initiated the grievance is informed of the status of his/her complaint at all levels.
What is your refund policy?
If you have a problem with a course or live event registration (i.e. it was not accepted by your licensing authority for CE credit), you may contact us for a full refund within 30 days of purchase if you have not already obtained your completion certificate.
Membership plan contracts carry a different terms and conditions policy, which can be requested in advance or viewed at the time of sign-up.
What are the website terms and conditions?
Use of material: Management and agents of this website grant users a nonexclusive, nontransferable use of the course materials for which users are registering and paying the applicable fees. This use is not a sale. Management of the site retains ownership rights to the course exams and website material. This use allows users to use the course exam and related website functions based upon payments made by users and organizations representing users.
Users conduct: No visitor or user is allowed to remove proprietary information without the written consent from management or its agents. Users may not sell, rent, lend or otherwise transfer the course exams or answers to another party. The course exams may contain copyrighted material, and other proprietary material.
Users agree to register in their own name, not to impersonate any other person or entity, and to provide truthful and accurate information.
By taking a course, users certify that they have the necessary knowledge and skills required to enter into the course, as specified in the target audience section.
Users agree not to post or transmit through website features and services any unlawful, harassing, discriminatory, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. Users further agree not to post or transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation. Users agree not to post or send transmissions through the website, which attempt to hide their identity or represent themselves as someone else.
Indemnification: Since users are responsible for all tests submitted, each user agrees that all such course work shall contain their own original responses to test or evaluation questions.
EXCHANGES & REFUNDS
Exchanges: If the wrong course is accidentally purchased, we will be happy to assist users in making the correct purchase (exchange), provided the post test has not yet been taken.
Refunds: There is an automatic refund when requested on any self-paced asynchronous course where an exam has not been taken within one month of the purchase. Live webinar tickets may be refunded up to 3 days before the live webinar is to begin. This does not apply to any contracted membership plan or when a participant purchases a group of course credits to be used over a specified period of time. Membership plan contracts carry a different terms and conditions policy, which can be requested in advance or viewed at the time of sign-up.
Exchanges and Refunds are not available for any course where the exam has been taken, unless Online CE Credits stated that the exam would be accepted by a specific licensing board or credentialing entity (NBCC, APA, etc.) and evidence is provided that CE credit was not honored for licensure.
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