Customer Care
Get answers to your questions – contact us directly so we can help. We promise to respond to you same-day.
Questions About CE Credits? Send Us a Message!
If you don’t hear from us within 24 hours, please email us at cc@onlinececredits.com
We sometimes get spammed, which occasionally prevents these form messages from landing in our Inbox.
FAQ
Frequently Asked Questions About Our CEU Courses
How much do CE credits cost?
Recorded home study courses range from $10-$30 per CE. You can also opt-in to our “Everything Plan” and get unlimited home study CE courses, live events/webinar CE courses, and comprehensive certificate programs for the cost of a single client copay, per month.
Note: Membership terms apply. They are published and can be viewed from our Membership page.
Will CE's from Online CE Credits be accepted by my state licensing board?
Glad you asked! While most state boards don’t absolutely guarantee credit from a given CE provider or for an individual CE course, regardless of approved provider status, we build our courses around the latest and most rigorous CE provider requirements from mental health’s top national professional associations to help ensure your state board, no matter your mental health profession, will accept your CE certificates earned from us. To view our current national CE provider approvals, check here.
Even if you’ve completed a course and your CE completion certificate was not accepted by your licensing authority (and we told you directly that it would be), contact us ANY TIME within 30 days to provide written documentation of your licensing board denial, and we’ll issue you a full refund for the cost of your individual course enrollment or live CE webinar admission (membership terms still apply).
Be sure to check with the applicable licensing board in your state of practice for its most recent licensure renewal requirements!
How many CEU courses do you offer?
Currently, our platform contains over 250+ home study CE courses, live CE webinars, and growing!
How do you calculate and assign # of CE credits to your online courses?
Note: In the field of mental health practice, a CE is defined as one credit toward licensure renewal. A CEU is defined as 10 CE credits toward licensure renewal.
For recorded video CE courses: The accepted standard is 1 CE credit for one hour of instruction, not to include registration time, time reviewing materials, etc.
For live webinar CE courses, the current standard is 1-CE per live hour of instruction.
Why do I have to take a quiz before getting my home study CE certificate?
This is a requirement of most mental health CE provider credentialing organizations, as well as most state licensing boards. This is especially true when the CE credits are obtained through asynchronous self-study. You may attempt your quiz more than once to pass with at least an 80%.
Once I enroll, how long do I have access to the course? When do I have to complete the quiz and earn my certificate?
Once you enroll in an individual course, that course is available indefinitely in your student dashboard with no access restrictions or completion due dates (the lifespan of a given course is typically 5-6 years before it is retired or replaced). Once you pass the quiz/post-test, your official signed PDF certificate is date stamped and automatically emailed to you as well as available for download from your Dashboard for up to one year after course completion.
For live CE webinar registrations, we ask that you mark your attendance and complete your course evaluation to receive your certificate of completion within 72 hours of the conclusion of your live training. Preferably, you should complete this step as soon as your live workshop has completed.
NOTE: If you are a member of our low-cost “Everything Plan,” access to course content and earned certificates is maintained as long as your membership is active and in good standing.
How do I stop receiving emails from you?
To unsubscribe from all marketing emails, simply click the “Unsubscribe” link at the top or bottom of one of our emails, or send an email to cc@onlinececredits.com if you need help with your request.
What is your confidentiality/privacy policy?
To view our Privacy Policy, which is also published in the footer section of all pages on our website, please click here.
What is your complaint policy?
Online CE Credits will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, course content, and in the treatment of customers. The monitoring and assessment of compliance with these standards will be the responsibility of the Vice President of Continuing Education, Jennifer Sweeton, Psy.D., M.S., M.A. When a grievance arises pertaining to continuing education programs or processes, the complainant is expected to notify Customer Care (cc@onlinececredits.com) by email as soon as possible, so that the concern may be addressed by the Human Resources Manager in a timely fashion.
If the Human Resources Manager and the Vice President of Continuing Education cannot immediately resolve the issue, they will bring the complaint to Online CE Credits CEO Timothy Cassidy, MBA, MA, LPC. Maximum effort and care will be taken to uphold the confidentiality of the complainant. The Vice President of Continuing Education will formulate a response to the complaint and recommend action if necessary, which will be conveyed directly to the complainant. A grievance concerning a specific course offering, content, or costs may be resolved by modifications to future offerings, and/or by providing a partial or full refund to the complainant, or an alternative opportunity. The participant who initiated the grievance is informed of the status of his/her complaint at all levels.
What is your refund policy?
You may view and download our Refund Policy in *Clause 28 of our Website Terms of Use linked on our website here.
What are the website terms and conditions?
Use of material: Management and agents of this website grant users a nonexclusive, nontransferable use of the course materials for which users are registering and paying the applicable fees. This use is not a sale. Management of the site retains ownership rights to the course exams and website material. This use allows users to use the course exam and related website functions based upon payments made by users and organizations representing users.
Users conduct: No visitor or user is allowed to remove proprietary information without the written consent from management or its agents. Users may not sell, rent, lend or otherwise transfer the course exams or answers to another party. The course exams may contain copyrighted material, and other proprietary material.
Users agree to register in their own name, not to impersonate any other person or entity, and to provide truthful and accurate information.
By taking a course, users certify that they have the necessary knowledge and skills required to enter into the course, as specified in the target audience section.
Users agree not to post or transmit through website features and services any unlawful, harassing, discriminatory, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. Users further agree not to post or transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation. Users agree not to post or send transmissions through the website, which attempt to hide their identity or represent themselves as someone else.
Indemnification: Since users are responsible for all tests submitted, each user agrees that all such course work shall contain their own original responses to test or evaluation questions.
NOTE: Complete Website Terms of Use can be viewed and downloaded as published on our website here.
Book A CEU Course Today!